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Frequently Asked Questions
Frequently asked questions
Service Specific
Business Specific
We use Fresha as our booking system. There are links and information on our website. You can also book directly through our staff, phone or in the shop.
Tattoo Appointments
Tattoo sessions must be booked by the artist to ensure the correct amount of time is allocated. If using Fresha, only book a consultation - your artist will assess the design and schedule the appointment for you. Alternatively, you can contact the artist directly, and they'll handle the booking through the Fresha system.
Each service requires a deposit to confirm and secure a booking. This deposit goes towards the final cost of your appointment. After booking, you have 24hrs to pay the deposit, if not paid within this time Fresha will automatically delete your appointment.
Deposits are non-refundable.
If you cancel or reschedule less than 48 hours before your appointment, your deposit will be forfeited and a new one will be required to book. If you cancel or reschedule more than 48 hours in advance, your deposit can be transferred to a future appointment.
No-shows without notice will also lose their deposit and cannot transfer it.
If you no-show your appointment you will be charged 100% of your appointment cost. Your card details are securely captured when booking through Fresha and will only be charged in the case of a no-show.
Please make sure you understand this policy before booking. If you have questions, feel free to ask our staff!
Each service requires a deposit and cannot be booked without one- you have 24hrs after booking to pay the deposit or Fresha will automatically delete your appointment. Please see deposit and cancellation FAQ for terms
Tattoo Deposit- each tattoo appointment requires a $150 deposit upon booking.
Beauty Services Deposit - every beauty service requires a 20% deposit, prices vary depending on the service.
We have information on all our services under *aftercare + tips* on our website. If the information you need is not in your service related forum please contact us for further help.
Before a Tattoo Appointment we suggest having a full stomach even if you don't feel like it. This helps maintain stable blood sugar levels, preventing light-headedness or dizziness during the procedure, and ensures you have enough energy to sit comfortably. You can bring snacks, drinks, headphones or anything else to make your experience more comfortable. We also suggest having a good nights sleep and avoiding drugs/alcohol.
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