Frequently Asked Questions

We use Fresha as our booking system. There are links and information on our website. You can also book directly through our staff, phone or in the shop. Tattoo Appointments Tattoo sessions must be booked by the artist to ensure the correct amount of time is allocated. If using Fresha, only book a consultation - your artist will assess the design and schedule the appointment for you. Alternatively, you can contact the artist directly, and they'll handle the booking through the Fresha system.

Each service requires a deposit to confirm and secure a booking. This deposit goes towards the final cost of your appointment. Deposits are non-refundable. If you cancel or reschedule less than 48 hours before your appointment, your deposit will be forfeited and a new one will be required to book. If you cancel or reschedule more than 48 hours in advance, your deposit can be transferred to a future appointment. No-shows without notice will also lose their deposit and cannot transfer it. If you no-show your appointment you will be charged 100% of your appointment cost. Your card details are securely captured when booking through Fresha and will only be charged in the case of a no-show. Please make sure you understand this policy before booking. If you have questions, feel free to ask our staff.

Each service requires a deposit and cannot be booked without one- see deposit and cancellation FAQ for terms Tattoo Deposit- each tattoo appointment requires a $150 deposit upon booking. Beauty Services Deposit - every beauty service requires a 20% deposit, prices vary depending on the service.

We have information on all our services under *aftercare + tips* on our website. If the information you need is not in your service related forum please contact us for further help. Before a Tattoo Appointment we suggest having a full stomach even if you don't feel like it. This helps maintain stable blood sugar levels, preventing light-headedness or dizziness during the procedure, and ensures you have enough energy to sit comfortably. You can bring snacks, drinks, headphones or anything else to make your experience more comfortable. We also suggest having a good nights sleep and avoiding drugs/alcohol.

We have detailed aftercare tips for all the services we offer in our website section *aftercare + tips*. Additionally you can contact us directly and our staff will help you out!

Yes! We understand life is unpredictable, if you need to reschedule please contact your artist/technician directly to find a time that works for everyone. Please give us suitable notice, see deposits/cancellations FAQ for details.

We are open Monday-Saturday from 10AM to 5PM. Although we offer a range of services that can be available after hours via appointment. This includes select Sunday bookings. You can see our availability for each service and with specific staff members on our Fresha calendar. See the link in our "contact" or "booking" sections. If you wish to book outside our hours please contact us directly.

There is street parking on Crown St right out front of our studio; see street signs or online for parking rates. Alternatively, Wollongong CBD parking and Woolworths (2hrs free) parking are a short walk away. If new to the studio please look at parking options prior to appointment.

Our address is 73 Crown St Wollongong 2500. Until Google Maps updates their photos the shop is still shown as "Roy Cleary Plumbing" with a green sign on the building. Our shop is in the same building as another store, we are the East (beach) side store front. Our signage should be clear and easy to find! If you have troubles finding us don't hesitate to call or contact us for further directions!

We accept both cash and card payments in store. Please note that a surcharge applies to all card payments: - 1.6% for contactless, chip, or swiped cards - 2.2% for manually entered cards or "card-not-present" transactions These fees are set by Square, the secure payment provider we use in store. We understand that surcharges can be inconvenient, and we aim to be transparent about these costs. If you prefer to avoid the surcharge, there are ATM's located nearby where you can withdraw cash.

If you see social links (Facebook, LinkedIn, etc) under some FAQ answers, they're just there for site visitors to share the info. You can ignore them - no need to share the anything unless you want to. If you're looking for our actual social links, head to the "contact" section!